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What to do if Galaxy S9 Plus sounds like it is underwater or in tunnel during ca…

This publish addresses a standard problem for the Galaxy S9 and S9 Plus: Galaxy S9 Plus sounds like it is underwater or in tunnel during calls. If you occur to encounter this problem by yourself system, find out how to cope with it by following our strategies under.

Before we proceed, we would like to remind you that if you’re on the lookout for options to your individual #Android problem, you’ll be able to contact us by utilizing the link offered on the backside of this web page. When describing your problem, please be as detailed as doable so we are able to simply pinpoint a related resolution. If you’ll be able to, kindly embrace the precise error messages you’re getting to give us an thought the place to begin. If you could have already tried some troubleshooting steps earlier than emailing us, be certain that to point out them so we are able to skip them in our solutions.

Problem: Galaxy S9 Plus sounds like it is underwater or in tunnel during calls

I’ve a S9+. When on a telephone name, if my mouth is not proper in entrance of the speaker, the opposite particular person can’t hear me. I can by no means maintain telephone with my shoulder for a second and so on. Also, when utilizing speaker telephone, they usually say I sound like I’m in a tunnel or beneath water. HELP! It’s driving me loopy!

Solution: There are a variety of variables to take into account when figuring out the reason for this drawback. Below are the troubleshooting steps you can do.

Forced restart

Refreshing the system is usually a easy means to repair bugs. If you haven’t tried this but, observe the steps under on how to simulate  the results of pulling out the battery. In older telephones, eradicating the battery is advisable to clear the system. Since your Galaxy S9 Plus has non-removable battery pack, you’ll be able to solely simulate the results of bodily disconnecting the battery. Here’s how to do that:

  1. Press and maintain the Power + Volume Down buttons for about 10 seconds or till the system energy cycles. Allow a number of seconds for the Maintenance Boot Mode display to seem.
  2. From the Maintenance Boot Mode display, choose Normal Boot. You can use the quantity buttons to cycle by way of the obtainable choices and the decrease left button (under the quantity buttons) to choose. Wait for up to 90 seconds for the reset to full.

Clear cache of Phone app

If the issue solely happens during calls, it’s doable that there’s an issue with the Phone app cache. Try refreshing the cache with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings on the higher proper (three-dot icon).
  4. Select Show system apps.
  5. Find Phone app and faucet it.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your S9 and test for the issue.

Clear knowledge of Phone app

Should nothing change after clearing Phone app cache, go forward and clear its knowledge as an alternative. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings on the higher proper (three-dot icon).
  4. Select Show system apps.
  5. Find Phone app and faucet it.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and test for the issue.

Clear cache partition

At occasions, bugs will be the results of a corrupted system cache. To be sure that this cache is in prime form, be certain that to clear the cache partition from time to time. Here’s how:

  1. Turn off the system.
  2. Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  3. When the inexperienced Android emblem shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than exhibiting the Android system restoration menu choices).
  4. Press the Volume down key a number of occasions to spotlight ‘wipe cache partition’.
  5. Press Power button to choose.
  6. Press the Volume down key till ‘sure’ is highlighted and press the Power button.
  7. When the wipe cache partition is full, “Reboot system now” is highlighted.
  8. Press the Power key to restart the system.

Reset app preferences

Voice calling apps normally depend upon core default apps and companies to work correctly. To see if there’s a disabled default app or incorrect default app setting, you’ll be able to reset all app preferences. Follow these steps in order to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings on the higher proper (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9 Plus and test for the issue.

Check microphone

If the issue stays at this level, there’s excessive chance that your telephone’s microphone could also be to blame. To test if that the case, you’ll be able to strive to document your voice and hear to the recording afterwards. If your voice sounds unhealthy or as if you’re in a tunnel, that’s a affirmation that the microphone could also be the issue.

To document your voice:

  1. Open Voice Recorder app. This is a Samsung app so if it’s not available in your Home display, strive on the lookout for your Samsung folder.
  2. Tap the crimson Record button and take a look at to document your self for not less than 20 seconds.
  3. Stop the recording.
  4. Save the recording.
  5. Listen to your voice.

If your recorded voice sounds unhealthy, strive to manufacturing unit reset your telephone. Afterwards, document your voice once more when there aren’t any apps put in. If there’s no change, you’ll be able to assume that the telephone’s microphone could also be broken or malfunctioning.

NOTE: Sometimes, water or moisture in the microphone ports might muffle the sound coming in. if your S9 Plus was uncovered to water or moisture earlier than this drawback began, be certain to wipe it with clear, gentle material and air dry it correctly. Water naturally evaporates in room temperature after just a few hours so leaving the telephone in a room could also be sufficient. Alternatively, you’ll be able to depart the telephone dried by placing it in a bag of rice for a pair days.

Factory reset

Wiping the telephone and returning its settings to defaults could also be a vital step to verify whether or not or not there’s malfunction. Factory reset is efficient in fixing software bugs so if the issue stays after returning all settings to their defaults, you’ll be able to assume unhealthy is to blame.

To manufacturing unit reset your S9 Plus:

  1. Create a backup of your knowledge.
  2. Turn off the system.
  3. Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  4. When the inexperienced Android emblem shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than exhibiting the Android system restoration menu choices).
  5. Press the Volume down key a number of occasions to spotlight ‘wipe knowledge / manufacturing unit reset’.
  6. Press Power button to choose.
  7. Press the Volume down key till ‘Yes — delete all consumer knowledge’ is highlighted.
  8. Press Power button to choose and begin the grasp reset.
  9. When the grasp reset is full, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the system.

Contact provider or Samsung

Depending on which possibility works finest for you, you’ll be able to both pay money for Samsung for restore or your provider for community troubleshooting or telephone substitute. If the difficulty solely happens whereas doing voice calling, there’s an opportunity that the difficulty could also be network-related. Be positive to let your community operator know to allow them to make it easier to troubleshoot.


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