Today’s troubleshooting article shows you the issues you can do if you’ve got a Galaxy S9 Plus (S9+) that stops charging due to doable moisture detected error.
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Problem: Galaxy S9 Plus (S9+) won’t cost and retains displaying water drop icon
Hello, My son has not lengthy signed up on a contract for his Samsung S9+ (roughly two months) and in the present day his cellphone shut down because the battery was empty. He tried to cost the cellphone and it confirmed the lighting bolt as if it was going to cost after which the display went clean and the cellphone was not charging. He unplugged it and tried to cost it once more and this time it confirmed the water drop and a don’t cost it signal, regardless of it being no the place close to any water!! We suggested him to strive placing it in some rice for some time. He then did a tough reset and tried to cost it once more … however NOTHING 🙁 We do not know what to do about this and would recognize it if you would tell us what to do to resolve this please?? Many thanks.
Solution: The Galaxy S9 Plus is designed to not permit charging when it detects moisture or liquid within the charging port. This is to forestall damaging the system. If the cellphone continues to present the water drop icon or moisture detected error, these are the issues you’ll be able to strive:
Allow the cellphone to air dry
Water naturally evaporates in just a few hours even on regular room temperature. Leave the cellphone in room temperature for not less than half a day and see what occurs.
Check the port
Water drop icon or moisture detected error can generally be triggered by injury to the port itself, or by grime or particles. Do a fast visible verify on the charging port utilizing a magnifying tool and see if there’s apparent injury or particles inside. if there’s one thing that doesn’t belong in there, strive to clear it out utilizing a can of compressed air, or by blowing inside. Do not insert something within the port to keep away from damaging it.
Use different charging equipment
In some circumstances, utilizing one other charging cable and/or accent fixes a problem like this. Try to use one other set of charging equipment which might be recognized to be working. If doable, use solely the official Samsung cable and adapter.
Install system update
There had been some circumstances prior to now when a software bug triggered moisture detected error in utterly dry, working S9 units. Samsung took notice of it and launched acceptable patch. In case that is what’s taking place, guarantee that your son’s cellphone runs the most recent obtainable software. Just go underneath Settings > Software update to verify.
Obviously, you’ll be able to solely do this if the cellphone boots up and works usually. Skip this one if the cellphone is completely unresponsive or lifeless.
Perform a manufacturing facility reset
This is a drastic troubleshooting step however it would possibly assist if the issue is being brought on by a software bug. Since the cellphone won’t cost and activate at the moment, you’ll be able to solely try a manufacturing facility reset through Recovery Mode. if profitable, you might give you the option to repair the issue. Here’s how to do it:
- Turn off the machine. This is necessary. If you’ll be able to’t flip it off, you’ll by no means give you the option to boot to Recovery Mode. If you aren’t ready to shut the machine off commonly through the Power button, wait till the cellphone’s battery is drained. Then, cost the cellphone for 30 minutes earlier than booting to Recovery Mode.
- Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
- When the inexperienced Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
- Press the Volume down key a number of occasions to spotlight ‘wipe knowledge / manufacturing facility reset’.
- Press Power button to choose.
- Press the Volume down key till ‘Yes — delete all consumer knowledge’ is highlighted.
- Press Power button to choose and begin the grasp reset.
- When the grasp reset is full, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the machine.
Let Samsung repair it
If your cellphone won’t reply to any button combos, that’s in all probability as a result of
- there’s not sufficient battery,
- the cellphone’s is lifeless,
- there’s an issue with the charging port, or
- there’s lingering moisture or liquid within the port.
Since there’s no approach to know which of this stuff is true except a verify is completed, you need to ship the cellphone in so Samsung can restore or exchange it. If you’re fortunate and all it takes is an expert drying, you won’t in all probability want to have the machine repaired.
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