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What to do if Galaxy J5 Pro screen stays black (but camera app is working)

One Android person asks us for assist relating to a Galaxy J5 Pro with a screen that gained’t work (stays black). The attention-grabbing factor is that camera app will be accessed by double tapping the Home button. If you may have the same concern in your Galaxy J5 Pro, or any Android system, study what to do by following our suggestion under.

Before we proceed, we would like to remind you that if you might be in search of options to your personal #Android concern, you possibly can contact us by utilizing the link supplied on the backside of this web page. When describing your concern, please be as detailed as doable so we will simply pinpoint a related answer. If you possibly can, kindly embrace the precise error messages you might be getting to give us an concept the place to begin. If you may have already tried some troubleshooting steps earlier than emailing us, be certain to point out them so we will skip them in our solutions.

Problem: Galaxy J5 Pro screen stays black (however camera app is working)

Hi there. I’ve a twin sim J5 professional and since final evening (round 12 hours now), my telephone has had a black screen house screen. nonetheless i can entry the camera by tapping the center button twice and the facility key offers me the choice to restart, energy off or emergency mode. have tried restarting, similar factor. it hundreds, verifies my sample. generally, i get 2 second of my house screen then again to black. similar with the facility off and resetting it by holding all of the keys for 10 seconds.

additionally managed to get it into protected mode however it was then only a black screen that stated protected mode on the backside i couldn’t do something additional.

a month or so in the past i had to do a manufacturing facility reset because it saved freezing and lagging which had steadily received worse over a couple of months which appeared to repair this concern. i’ve solely had this telephone since mid april (eight months ;( and its a ache within the arse) any assist lol?

Solution: The reason behind the issue is apparently not due to a downloaded app for the reason that similar factor occurs on protected mode. Because the telephone is not completely useless and even works when utilizing the camera shortcut, there should a software bug behind this bother. The smartest thing that you may do is to manufacturing facility reset it through Recovery Mode. Doing so will return all software settings to their recognized working state. However, it’s going to additionally erase any unsaved knowledge your have together with pictures and movies in your Gallery app. Unfortunately, there’s no different approach to save them since you might be unable to navigate. In case a few of your pictures have been saved in an SD card, be certain to take away the cardboard first and switch its contents to a pc. Afterwards, comply with the steps under to manufacturing facility or grasp reset your J5 Pro:

  1. Turn off the system. This is necessary. If you possibly can’t flip it off, you’ll by no means have the ability to boot to Recovery Mode. If you aren’t in a position to shut the system off frequently through the Power button, wait till the telephone’s battery is drained. Then, cost the telephone for 30 minutes earlier than booting to Recovery Mode.
  2. Press and maintain the Volume Up key and the Home key, then press and maintain the Power key.
  3. When the inexperienced Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
  4. Press the Volume down key a number of occasions to spotlight ‘wipe knowledge / manufacturing facility reset’.
  5. Press Power button to choose.
  6. Press the Volume down key till ‘Yes — delete all person knowledge’ is highlighted.
  7. Press Power button to choose and begin the grasp reset.
  8. When the grasp reset is full, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the system.

 


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