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How To Fix Samsung Galaxy S9 Not Downloading Group Text Messages After Software …

Welcome to a different installment of our troubleshooting sequence the place we purpose to assist our readers who personal the #Samsung #Galaxy #S9 repair the problems that they’re experiencing with their cellphone. This a a flagship machine launched final yr which is well-liked amongst shoppers because of the variety of wonderful options that it has. Although it is a stable performing machine there are cases when sure points can happen which we might be addressing immediately. In this newest installment of our troubleshooting sequence we’ll sort out the Galaxy S9 not downloading group textual content messages after software update subject.

If you personal a Samsung Galaxy S9 or every other Android machine for that matter then really feel free to contact us utilizing this . We might be very happy to help you with any concern that you might have along with your machine. This is a free service we’re providing with no strings connected. We nonetheless ask that once you do contact us attempt to be as detailed as potential in order that an correct evaluation may be made and the proper resolution may be given.  

How To Fix Samsung Galaxy S9 Not Downloading Group Text Messages After Software Update

Problem: Samsung S9 cellphone.  Samsung lately did a compelled software update in a single day (02/01/19).  Hate it when that occurs. Now some textual content messages are available in as on this instance: No Subject; Message size: 2KB; Expires: 10:20 AM, Feb eight.  There is a link with an arrow pointing down. When I click on on the arrow, I get the message “Error: Network error occurred.” This appears to be occurring solely on messages to/from group addressees.  Other messages from senders to my single tackle appear to be working superb. My cellphone is on Xfinity Mobile. I took it by an Xfinity retailer yesterday, spent an hour ready round whereas they tried to seek out the problem and at last left with a case # and the promise that somebody would name me again inside 72 hours. Please let me know in the event you want more information.  Any assist appreciated.

Solution: Before performing any troubleshooting steps on this cellphone it’s greatest to make it possible for it’s operating on the newest software version. If an update is on the market then I counsel that you just download and set up it first.

Since the issue solely happens when receiving a bunch message then it is best to just remember to have an energetic cell information subscription. The cellphone must also have a robust cell information sign.

It’s additionally seemingly that the APN setting of the cellphone received deleted in the course of the software update. Try checking in case your cellphone has the proper Xfinity APN settings.

To entry the cellphone APN:

  • From the Home display screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Connections > Mobile networks > Access Point Names.
  • If accessible, faucet the Xfinity APN
  • If not accessible, faucet ADD.
  • Verify and update the next settings for the Data APN:

The Xfinity APN Settings are as follows:

  • Name: Xfinity Mobile
  • APN: COMCAST.RSLR.VZWENTP
  • Proxy: Not Set
  • Port: Not Set
  • Username: Not Set
  • Password: Not Set
  • Server: Not Set
  • MMSC: Not Set
  • MMS Proxy: Not Set
  • MMS Port: Not Set
  • MCC: 311
  • MNC: 480
  • Authentication Type: Not Set
  • APN Type: default
  • APN Protocol: IPv4
  • APN Roaming Protocol: IPv4
  • Bearer: Unspecified
  • MVNO Type: None
  • MVNO Value: Not Set

Once your cellphone has the proper APN settings attempt to test if the problem nonetheless happens. In case it does then proceed with the troubleshooting steps listed beneath.

Perform a tender reset

The very first thing you’ll have to do on this case is a tender reset which is normally completed when a cellphone turns into unresponsive however can be really useful on this specific case.

  • Press and maintain the Power and Volume down key for as much as 45 seconds.
  • Wait because the machine restarts.

Once the cellphone restarts test if the problem nonetheless happens.

Clear the cache and information of the textual content messaging app

There are instances when corrupt information inside the textual content messaging app could cause this specific subject. If that is the case then clearing the cache and information of this app will assist.

  • From the Home display screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the specified software within the default checklist.
  • To show preinstalled apps, faucet Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

Check if the problem nonetheless happens.

Check if the problem happens in Safe Mode

There are cases when an app you downloaded and put in within the cellphone may very well be inflicting this downside. To test if that is so you will have to begin the cellphone in Safe Mode since solely the pre-installed apps are allowed to run on this mode.

  • Turn the cellphone off.
  • Press and maintain the Power key previous the mannequin identify display screen showing on the display screen.
  • When SAMSUNG seems on the display screen, launch the Power key.
  • Immediately after releasing the Power key, press and maintain the Volume down key.
  • Continue to carry the Volume down key till the machine finishes restarting.
  • When Safe mode seems within the backside left nook of the display screen, launch the Volume down key.

In case the problem doesn’t happen on this mode then it’s seemingly that the issue is brought on by an app you downloaded. Find out what app that is and uninstall it.

Wipe the cache partition of the cellphone

The cellphone system cached information is used to hurry up the entry to your cellphone apps. Sometimes this information can get corrupted which ends up in points occurring on the machine. To test if a corrupted cached information is inflicting the issue you will have to wipe the cache partition of the cellphone from the restoration mode.

  • Turn off the cellphone.
  • Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  • When the Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
  • Press the Volume down key to focus on “wipe cache partition.”
  • Press the Power key to pick out.
  • Press the Volume down key to focus on “sure” and press the Power key to pick out.
  • When the wipe cache partition is full, “Reboot system now” is highlighted.
  • Press the Power key to restart the machine.

Check if the problem nonetheless happens.

Perform a manufacturing facility reset

One final troubleshooting step it is best to contemplate is a manufacturing facility reset. This will revert your cellphone again to its unique manufacturing facility situation. Make positive to backup your cellphone information earlier than doing the reset as it is going to be deleted within the course of.

  • Turn off the cellphone.
  • Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  • When the inexperienced Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
  • Press the Volume down key a number of instances to focus on ‘wipe information / manufacturing facility reset’.
  • Press Power button to pick out.
  • Press the Volume down key till ‘Yes — delete all consumer information’ is highlighted.
  • Press Power button to pick out and begin the grasp reset.
  • When the grasp reset is full, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the machine.

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