The #Samsung #Galaxy #Note9 is s premium Android system launched final yr which is a mannequin greatest recognized for having a stylus. This cellphone is well-liked amongst customers who consistently carry out productiveness duties whereas on the go. The massive 6.four inch Super AMOLED show that this cellphone makes use of in addition to its Snapdragon 845 processor mixed with eight GB of RAM permits for a greater cellular expertise. Although it is a stable performing system there are cases when sure points can happen which we will likely be addressing in the present day. In this newest installment of our troubleshooting collection we’ll deal with the Galaxy Note 9 cellphone app retains crashing problem.
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How To Fix Samsung Galaxy Note 9 Phone App Keeps Crashing
Problem: I’ve acquired an unlocked ATT Note 9 operating on Verizon, I’ve put in the newest software version and it gave the impression to be working high-quality. After finishing a knowledge switch from my outdated LGV20 the system Contacts app retains crashing and inflicting the Phone app to additionally crash. I can not ship or obtain any cellphone calls as of now. I’ve tried a lot of the options on the market together with:
resetting the contacts app cache and information
arduous rebooting the cellphone
clearing the partition cache information
booting in secure mode and testing
None of those appear to be working. Unless you’ve any higher options I used to be going to reset the cellphone to manufacturing facility defaults and add in my apps one after the other to see the place it breaks. Any options are tremendously appreciated. thanks
Solution: Before performing any troubleshooting steps you need to first make it possible for the cellphone is operating on the newest software version. If an update is accessible then I counsel that you simply download and set up it first.
Since that is almost definitely a software associated drawback we will likely be concentrating our troubleshooting efforts on the software facet of the system.
Perform a tender reset
A tender reset is often carried out to refresh the cellphone software. This motion often fixes minor software glitches which might trigger points on the cellphone.
- Press and maintain the quantity down button and don’t launch it.
- Now press and maintain the Power key whereas holding down the quantity down button.
- Keep each keys held down collectively for 10 seconds or extra.
Once the cellphone boots up verify if the difficulty nonetheless happens.
Clear the cache and information of the cellphone app
There are instances when the issue is attributable to corrupt information throughout the cellphone app. To remove this risk you’ll have to clear the cache and information of the cellphone app.
- From the Home display, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the specified utility within the default listing.
- To show preinstalled apps, faucet Menu > Show system apps.
- Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE
Try to verify if the difficulty nonetheless happens.
Check if the issue happens in Safe Mode
There are cases when an app you downloaded in your cellphone could cause points. To verify if a 3rd celebration app is inflicting this drawback you’ll have to begin the cellphone in Safe Mode as solely the pre-installed apps are allowed to run on this mode.
- Turn the system off.
- Press and maintain the Power key previous the display with the system title.
- When ‘SAMSUNG’ seems on the display, launch the Power key.
- Immediately after releasing the Power key, press and maintain the Volume down key.
- Continue to carry the Volume down key till the system finishes restarting.
- Safe mode will show within the backside left nook of the display.
- Release the Volume down key whenever you see ‘Safe Mode’.
If the difficulty doesn’t happen on this mode then the issue may very well be attributable to one of many apps you downloaded. Find out what app that is and uninstall it.
Wipe the cache partition of the cellphone
Your cellphone will retailer cached information of apps in a devoted partition in its inner storage. This information helps apps open quicker making for a greater cellular expertise. There are nonetheless cases when this cached information can grow to be corrupted and might trigger points with the system. To verify if that is what’s inflicting the issue you need to wipe the cache partition of the cellphone.
- Turn off the cellphone.
- Press and maintain the Volume Up key and the Home key, then press and maintain the Power key.
- When the system emblem display shows, launch solely the Power key.
- When the Android emblem shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than exhibiting the Android system restoration menu choices).
- Press the Volume down key a number of occasions key to focus on ‘wipe cache partition’.
- Press the Power key to pick out.
- Press the Volume down key to focus on ‘sure’ and press the Power key to pick out.
- When the wipe cache partition is full, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the system.
Check if the difficulty nonetheless happens.
Perform a manufacturing facility reset
In case the above steps fails to repair the issue then chances are high that is attributable to outdated software information that has not been fully eliminated throughout the update course of. The greatest strategy to cope with this proper now’s to carry out a manufacturing facility reset. Make certain to backup your cellphone information earlier than doing the reset. This reset may also repair the keyboard and LTE points that you’re experiencing with the system.
- Turn off the cellphone.
- Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
- When the inexperienced Android emblem shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than exhibiting the Android system restoration menu choices).
- Press the Volume down key a number of occasions to focus on ‘wipe information / manufacturing facility reset’.
- Press Power button to pick out.
- Press the Volume down key till ‘Yes — delete all consumer information’ is highlighted.
- Press Power button to pick out and begin the grasp reset.
- When the grasp reset is full, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the system.
After the reset the difficulty must be mounted.
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