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How To Fix Samsung Galaxy Note 9 Not Receiving Group Messages

The #Samsung #Galaxy #Note9 is the most recent mannequin within the Note collection of units that has been launched out there final yr. This cellphone is standard amongst customers attributable to its quite a few glorious options. This cellphone has a big 6.four inch Super AMOLED show which works with each finger and stylus enter. It sports activities a twin 12 MP rear digicam system which takes nice footage and movies. Under the hood is a Snapdragon 845 processor mixed with eight GB of RAM permitting the cellphone to run a number of apps easily. Although it is a strong performing system there are cases when sure points can happen which we might be addressing at the moment. In this newest installment of our troubleshooting collection we are going to sort out the Galaxy Note 9 not receiving group messages difficulty.

If you personal a Samsung Galaxy Note 9 or every other Android system for that matter then really feel free to contact us utilizing this . We might be very happy to help you with any concern that you will have together with your system. This is a free service we’re providing with no strings connected. We nonetheless ask that if you do contact us attempt to be as detailed as attainable in order that an correct evaluation could be made and the proper resolution could be given.  

How To Fix Samsung Galaxy Note 9 Not Receiving Group Messages

Problem: Hello! Hoping you may assist me. I’ve a Galaxy word 9 from Verizon. I take advantage of the message plus app for messaging. I had a bunch textual content with myself and three others that each one had iPhones. The group textual content thread has been going for weeks with no difficulty till at the moment. All of a sudden I’m not receiving any messages despatched in that thread. I can obtain messages from anybody else, no difficulty. But getting messages in that group thread is working in any respect. We tried deleting it, making a brand new group, nothing has fastened it. In truth, plainly as of this morning I’m not in a position to obtain any group messages! Please assist!

Solution: Before performing any troubleshooting steps on this cellphone its greatest to ensure that it’s working on the most recent software version first. If an update is obtainable then I counsel that you simply download and set up it first.

You also needs to just be sure you have an energetic cell knowledge subscription and that the cellphone is getting a powerful cell knowledge sign from the community.

The drawback is probably attributable to a software glitch which is why we might be concentrating our troubleshooting efforts on the software facet of the cellphone. Follow the troubleshooting steps listed beneath that are really useful for this explicit difficulty.

Perform a gentle reset

A gentle reset is normally carried out to refresh the cellphone software. This motion normally fixes minor software glitches which may trigger points on the cellphone.

  • Press and maintain the quantity down button and don’t launch it.
  • Now press and maintain the Power key whereas holding down the quantity down button.
  • Keep each keys held down collectively for 10 seconds or extra.

Once the cellphone boots up examine if the difficulty nonetheless happens.

Clear the cache and knowledge of the Message+ app

There are instances when the issue is attributable to corrupt knowledge inside the messaging app. To remove this chance you’ll have to clear the cache and knowledge of the Message+ app.

  • From the Home display screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the specified utility within the default listing.
  • To show preinstalled apps, faucet Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE

Try to examine if the difficulty nonetheless happens.

Make positive your cellphone has the proper APN settings

If your cellphone has an incorrect APN setting then it received’t be capable of use the cell knowledge community. This will have an effect on the sending and receiving of group messages because it makes use of a cell knowledge connection.

Listed beneath are the APN settings for the Verizon community.

  • APN Name: Verizon
  • APN: vzwinternet
  • Proxy:
  • Port:
  • Username:
  • Password:
  • Server:
  • MMSC: http://mms.vtext.com/servlets/mms
  • MMS Proxy:
  • MMS Port: 80
  • MCC: 310
  • MNC: 12
  • Authentication Type:
  • APN Type: web+mms
  • APN Protocol:
  • APN Roaming Protocol:
  • Bearer:
  • MVNO Type:

Check if the difficulty happens in Safe Mode

There are instances when an app you downloaded will trigger points on the cellphone when they’re put in. To examine if an app you downloaded is inflicting the issue you’ll have to begin the cellphone in Safe Mode as solely the pre-installed apps are allowed to run on this mode.

  • Turn the system off.
  • Press and maintain the Power key previous the mannequin identify display screen showing on the display screen.
  • When SAMSUNG seems on the display screen, launch the Power key.
  • Immediately after releasing the Power key, press and maintain the Volume down key.
  • Continue to carry the Volume down key till the system finishes restarting.
  • When Safe mode seems within the backside left nook of the display screen, launch the Volume down key.

In case the difficulty doesn’t happen on this mode then it’s probably attributable to an app you put in. Find out what app that is and uninstall it.

Wipe the cache partition of the cellphone

There are instances when the cached knowledge saved within the devoted partition of the cellphone can develop into corrupted. When this occurs this it will normally trigger sure points to happen on the cellphone. To remove the chance that that is what’s inflicting the issue you’ll have to wipe the cache partition of the cellphone from the restoration mode.

  • Turn off the cellphone.
  • Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  • When the Android brand shows, launch all three keys.
  • An ‘Installing system update’ message will present for 30 – 60 seconds earlier than the Android system restoration menu choices seem.
  • Press the Volume down key a number of occasions to focus on wipe cache partition.
  • Press Power key to pick.
  • Press the Volume down key to focus on sure, them and press the Power key to pick.
  • When the wipe cache partition is full, Reboot system now’s highlighted.
  • Press the Power key to restart the system.

Check if the difficulty nonetheless happens.

Perform a manufacturing facility reset

In case the above steps fails to repair the issue then likelihood is that is attributable to outdated software knowledge that has not been fully eliminated in the course of the update course of. The greatest method to cope with this proper now’s to carry out a manufacturing facility reset. Make positive to backup your cellphone knowledge earlier than doing the reset. This reset may also repair the keyboard and LTE points that you’re experiencing with the system.

  • Turn off the cellphone.
  • Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  • When the inexperienced Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
  • Press the Volume down key a number of occasions to focus on ‘wipe knowledge / manufacturing facility reset’.
  • Press Power button to pick.
  • Press the Volume down key till ‘Yes — delete all consumer knowledge’ is highlighted.
  • Press Power button to pick and begin the grasp reset.
  • When the grasp reset is full, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the system.

Once the cellphone begins ensure that the system has the proper APN settings then examine if the difficulty nonetheless happens.

Engage with us

Feel free to ship us your questions, strategies and issues you’ve encountered whereas utilizing your Android cellphone. We assist each Android system that’s accessible out there at the moment. And don’t fear, we received’t cost you a single penny to your questions. Contact us utilizing this . We learn each message we obtain however can’t assure a fast response. If we have been in a position that will help you, please assist us unfold the phrase by sharing our posts with your mates.

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