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How To Fix Samsung Galaxy Note 9 Cannot Make Video Calls

Welcome to a different installment of our troubleshooting sequence the place we purpose to assist our readers who personal the #Samsung #Galaxy #Note9 repair the problems that they’re experiencing with their telephone. This is the most recent mannequin within the Note sequence of gadgets to be launched early this yr and makes use of a number of the newest elements. Although it is a stable performing gadget there are cases when sure points can happen which we shall be addressing at this time. In this newest installment of our troubleshooting sequence we’ll deal with the Galaxy Note 9 can not make video calls concern.

If you personal a Samsung Galaxy Note 9 or another Android gadget for that matter then really feel free to contact us utilizing this . We shall be more than pleased to help you with any concern that you might have together with your gadget. This is a free service we’re providing with no strings connected. We nevertheless ask that if you do contact us attempt to be as detailed as attainable in order that an correct evaluation could be made and the proper resolution could be given.  

How To Fix Samsung Galaxy Note 9 Cannot Make video Calls

Problem: I’ve a brand new Samsung observe 9 and for some motive I can’t video name. Video calling is on, however every time my gf tries to video name me or I attempt to name her it says “particular person is selecting to remain on audio name” though we by no means obtained the choice or notification to simply accept/ reply video name…we used to video name on a regular basis with my final telephone (LG V20)…any assist? Thanks to your time.

Solution: Before troubleshooting this concern the very first thing that you have to do is to make it possible for your telephone is working on the most recent software version. If an update is offered then be certain that to download and set up it in your telephone.

There are a number of elements that may trigger this specific concern. Before continuing with the troubleshooting steps it’s best to first make it possible for your telephone could make common telephone calls. If it could’t then that is most definitely an account associated drawback. You must also make it possible for your telephone is getting a superb LTE cellular information sign. It’s additionally necessary to notice that the opposite celebration should even have a superb LTE cellular information sign and that their telephone is able to making video calls.

To make a video name out of your telephone the next steps are to be carried out.

  • Navigate to the contact you wish to video name.
  • If they’re out there, a inexperienced Camera icon shall be subsequent to their quantity. Tap the icon to start.

You can even swap to a video name from a daily voice name.

  • From your dialer, place an audio name to a contact by urgent the telephone icon.
  • In the dialer, faucet the VIDEO CALL possibility on the high of the display to change to a video name.
  • Once the video name has related, select from the next choices: Switch digicam, Mute, Show me, Hide me, Decline, End name.

The AT&T community necessities to make a video name are as follows.

  • A smartphone that helps Video Call
  • Postpaid wi-fi account that’s arrange for AT&T HD Voice
  • AT&T Video Call is offered inside an AT&T HD Voice protection space.

The T-Mobile community necessities to make a video name are as follows.

  • Both contributors should be utilizing a T-Mobile Video Calling gadget (restricted to 2 contributors). If one of many gadgets strikes out of vary of the required community, the video shall be misplaced and the decision reverts again to voice solely.
  • If any participant is connecting by LTE, VoLTE have to be enabled.
  • If any participant is connecting via Wi-Fi, then Wi-Fi calling have to be enabled.
  • A software improve could also be required to allow Video Calling in your gadget. Not all gadgets have the software or required for video calling.
  • Video Calling solely works with home T-Mobile numbers; it doesn’t work with worldwide numbers. However, it can work for T-Mobile prospects on Wi-Fi overseas.

To troubleshoot this drawback comply with the steps listed under.

Check if the issue happens in Safe Mode

There are cases when a sure app you downloaded may cause this specific drawback. To test if that is so you will have to begin the telephone in Safe Mode since solely the pre-installed apps are allowed to run on this mode.

  • Turn the gadget off.
  • Press and maintain the Power key previous the mannequin title display showing on the display.
  • When SAMSUNG seems on the display, launch the Power key.
  • Immediately after releasing the Power key, press and maintain the Volume down key.
  • Continue to carry the Volume down key till the gadget finishes restarting.
  • When Safe mode seems within the backside left nook of the display, launch the Volume down key.

In case you don’t expertise the issue on this mode then it could possibly be attributable to an app you downloaded. Find out what app that is and uninstall it.

Wipe the cache partition of the telephone

There are cases when a corrupted cached information may cause this specific drawback. To get rid of this risk you will have to wipe the cache partition of the telephone.

  • Turn off the telephone.
  • Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  • When the Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than exhibiting the Android system restoration menu choices).
  • Press the Volume down key to focus on “wipe cache partition.”
  • Press the Power key to pick out.
  • Press the Volume down key to focus on “sure” and press the Power key to pick out.
  • When the wipe cache partition is full, “Reboot system now” is highlighted.
  • Press the Power key to restart the telephone.

Perform a manufacturing facility reset utilizing the keys

One final troubleshooting step to contemplate is a manufacturing facility reset. This will revert the telephone again to its unique manufacturing facility situation. Make certain to backup your telephone information earlier than doing this as it will likely be deleted within the course of.

  • Turn off the telephone.
  • Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  • When the inexperienced Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than exhibiting the Android system restoration menu choices).
  • Press the Volume down key a number of instances to focus on ‘wipe information / manufacturing facility reset’.
  • Press Power button to pick out.
  • Press the Volume down key till ‘Yes — delete all consumer information’ is highlighted.
  • Press Power button to pick out and begin the grasp reset.
  • When the grasp reset is full, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the telephone.

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