Welcome to a different installment of our troubleshooting collection the place we assist our readers who personal the #Samsung #Galaxy #J3 repair the problems that they’re experiencing with their telephone. This is a fundamental smartphone mannequin that’s finest suited to the funds aware client. While it doesn’t have all of the options discovered on flagship units it has a set of strong options that make it an awesome telephone in its class. Although it is a strong performing machine there are cases when sure points can happen which we will likely be addressing immediately. In this newest installment of our troubleshooting collection we’ll sort out the Galaxy J3 display received’t stay on throughout calls challenge.
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How To Fix Samsung Galaxy J3 Screen Won’t Remain On During Calls
Problem: My display goes black when on telephone calls. Doesn’t matter if speaker is on or off. My day out is ready to 10 min. so it shouldn’t be going black. I’ve to maintain tapping the display each couple of seconds or maintain hitting the Home button to show the display again on. This could be very annoying, particularly when that you must faucet quantity keys for the choices on your name. The telephone is a Samsung Galaxy J3 . It is lower than a yr outdated and really effectively taken care of. It has by no means been dropped or gotten moist. In reality my display is scratch free, which ought to let you know that the telephone is effectively taken care of. I can not discover any settings that relate to this challenge. I would not have a white display setting or face recognition or any sensor. I understand that this telephone is just not a $500 telephone, however I’d count on this black display annoyance to have a repair. I just like the telephone and I don’t reside on my telephone, however some telephone calls to sure companies will be somewhat prolonged. I do know that I’m not the one particular person to have this drawback. Can you assist me? I do apologize when you’ve got answered this query earlier than, however I’ve not discovered an answer for my telephone. My husband has the precise telephone that I do with the identical drawback.
Solution: Before performing any troubleshooting steps on this machine it’s finest to make it possible for it’s operating on the newest software version. If an update is offered then I recommend that you simply download and set up it first.
Listed under are the really helpful troubleshooting steps that you must carry out for this explicit drawback.
Disable the proximity sensor
The proximity sensor can detect when an individual is holding the telephone close to their face throughout a name and turns off the show to stop keypad presses and battery consumption from the show.
- Tap the Phone icon
- Tap the Menu icon
- Go to Call settings
- Find the setting to show off display throughout calls and disable it.
Check if the problem nonetheless happens.
Perform a smooth reset
Most points resembling this may often be fastened by doing a smooth reset. This is often the very first thing you’ll have to do when the telephone is unresponsive nonetheless this may even work on this case as it is going to refresh the telephone software. This is completed by urgent and holding the facility and quantity down buttons for at the least 10 seconds. Your telephone ought to restart after this and as soon as the machine has absolutely booted up attempt to test if the problem nonetheless happens.
Check if the issue happens in Safe Mode
There are cases when an app you downloaded could cause this explicit drawback. To test if that is so you’ll have to begin the telephone in Safe Mode as solely the pre-installed apps are allowed to run on this mode.
- Turn the machine off.
- Press and maintain the Power key previous the display with the machine title.
- When ‘SAMSUNG’ seems on the display, launch the Power key.
- Immediately after releasing the Power key, press and maintain the Volume down key.
- Continue to carry the Volume down key till the machine finishes restarting.
- Safe mode will show within the backside left nook of the display.
- Release the Volume down key once you see ‘Safe Mode’.
If the issue doesn’t happen on this mode then it might be brought on by an app you downloaded. Find out what app that is and uninstall it.
Wipe the cache partition of the telephone
There are instances when the short-term knowledge of the telephone software can get corrupted which may outcome to points occurring on the machine. The neatest thing to do on this state of affairs is to wipe the cache partition of the telephone from the restoration mode.
- Turn off the telephone.
- Press and maintain the Volume Up and Home keys.
- Press and maintain the Power key till the machine vibrates, then launch it. Keep urgent the Volume Up and Home keys your entire time.
- When you see the Android Recovery display, launch the Volume Up and Home keys.
- Use the Volume keys to scroll all the way down to Wipe cache partition, then use the Power key to pick out it.
- Use the Volume keys to scroll all the way down to Yes, then use the Power key to pick out it.
- Use the Volume keys to scroll all the way down to Reboot system now, then use the Power key to pick out it.
Check if the problem nonetheless happens.
Perform a manufacturing unit reset
One final troubleshooting step to think about is a manufacturing unit reset. This will revert the telephone again to its authentic manufacturing unit situation and can often repair the issue in case is is brought on by a software glitch.
- Turn off the telephone.
- Press and maintain the Volume Up key and the Home key, then press and maintain the Power key.
- When the machine emblem display shows, launch solely the Power key
- When the Android emblem shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
- Press the Volume down key a number of instances key to focus on ‘wipe knowledge / manufacturing unit reset.’
- Press Power button to pick out.
- Press the Volume down key till ‘Yes — delete all consumer knowledge’ is highlighted.
- Press Power button to pick out and begin the grasp reset.
- When the grasp reset is full, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the machine.
Immediately test if the problem nonetheless happens after the reset. In case the problem nonetheless persists after the manufacturing unit reset then it is best to deliver the telephone to a service heart and have it checked.
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