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How to fix “Moisture detected” error on Huawei P20 Pro

Are you getting the dreaded “Moisture detected” error on your Huawei P20 Pro? Usually, your Huawei P20 Pro gained’t cost when this error is current. Being unable to cost, your gadget will finally lose energy and unable to flip on. Learn how to cope with it by following our solutions under.

Before we proceed, we would like to remind you that if you’re searching for options to your individual #Android situation, you possibly can contact us by utilizing the link offered on the backside of this web page. When describing your situation, please be as detailed as doable so we will simply pinpoint a related resolution. If you possibly can, kindly embrace the precise error messages you’re getting to give us an thought the place to begin. If you’ve gotten already tried some troubleshooting steps earlier than emailing us, be certain that to point out them so we will skip them in our solutions.

Problem: How to fix “Moisture detected” error on Huawei P20 Pro

liquid landed on my cellphone and once I charged it, it stated moisture detected by usb port I attempted to dry it with the hair dryer however now it doesn’t come on.

Solution: Fixing “Moisture detected” error will not be easy. In most circumstances, the error is an indicator that there’s water or liquid within the charging port. Here are the troubleshooting steps that you should do to fix it.

Dry the cellphone

Because “Moisture detected” error occured proper after your Huawei P20 Pro obtained moist, the more than likely cause why it’s now not turning on presently is that this: battery has drained after gadget refuses to cost.

It’s very possible that you just haven’t dried the cellphone correctly and there’s remaining liquid or moisture within the charging port. “Moisture detected” error is a warning and reminder that the charging port remains to be moist, and as such, unable to cost. Phone makers design their water-resistant gadgets to stop charging when there’s water or liquid within the charging port. If charging proceeds when the port is moist, it might probably injury the system. Needless to say, drying the cellphone correctly is essential. The battery should have been drained so naturally, your Huawei P20 Pro gained’t flip on in any respect.

Drying a moist cellphone first requires that you just wipe it with clear, gentle fabric. Once you’ve completely dried the outside, it’s best to permit the water or liquid to drip down from the charging port for a number of hours. Water naturally evaporates in room temperature after a number of hours. If you’re in a cool location, place the gadget close to a supply of oblique warmth just like the again of a TV or desktop pc. This ought to assist hasten the evaporation course of. Alternatively, you possibly can cowl it with rice in a sealed container and depart it for at the very least 48 hours. This ought to permit rice to take up water or moisture from the gadget. You can even use silica gel desiccant instead of rice to successfully take up water or moisture. Again, depart the gadget in a sealed container for 48 hours to permit chemistry do its factor.

If your Huawei P20 Pro was uncovered to one other kind of liquid apart from water, it could depart residue contained in the port, even in the event you dry it correctly. If Moisture detected error stays after drying the cellphone, you should ship it to a licensed Huawei Service Center to be dried correctly.

Forced reboot the gadget

If your Huawei P20 Pro was uncovered to water solely and also you’ve already tried to do our solutions under, the following troubleshooting step is to power restart it. This will assist if there’s a short lived bug that causes the Moisture detected error.

Your Huawei P20 Pro doesn’t have a detachable battery pack so to power it to restart, simply maintain down the ability button till the display screen goes black. If there’s a short lived bug that stops it from beginning up, this may assist. Otherwise, proceed to the following suggestion under.

Use one other set of charging equipment

Like the principle gadget itself, charging equipment, significantly the charging cable, can go unhealthy all of a sudden. The USB cable that comes together with your gadget is consists of tiny wires that may simply break. The extra wires are disconnected inside, the decrease the power that will get transferred from the adapter to the cellphone throughout charging. This can lead to the lack of quick charging functionality and finally, the cable turns into unusable. To see if in case you have a charging accent situation, attempt utilizing one other identified working cable and adapter from the producer itself. If you’ve gotten a member of the family with an authentic Huawei cable and adapter, attempt to borrow them and see if the cellphone quick cost once more. Alternatively, you possibly can go to your native Huawei store and borrow the cable and adapter to cost. If crucial, attempt to purchase a brand new authentic set of charging equipment.

Charge via a pc

Some Huawei P20 Pro have been ready to fix charging points by charging their gadget via a pc for a number of hours. If you haven’t tried this but, be certain that to depart the gadget related to your pc for a number of hours to see if there’s a distinction.

Reset app preferences

Some apps and providers require different default or system apps so as to do their duties. The similar is true for charging. There could also be some system modifications that have been disabled to ensure that charging to work. To be certain that all default apps are on, observe the steps under.

  1. Open Settings app.
  2. Tap Apps and notifications.
  3. Tap Apps.
  4. Tap More (three-dot icon).
  5. Tap Reset app preferences.
  6. Tap Reset.

Charge on protected mode

Sometimes, a 3rd social gathering app could intrude with Android, ensuing to bugs. To see if a downloaded app is inflicting an issue, attempt to boot the gadget to protected mode.

  1. Turn off the cellphone.
  2. Turn on the cellphone.
  3. Once the Huawei brand display screen is displayed, press the Volume Down button repeatedly till you see Safe Mode on the backside of the display screen. If you’re unsuccessful, repeat Steps 1-Three till you get it proper.

Remember, protected mode blocks third social gathering or downloaded apps. If “Moisture detected” error goes away in protected mode, you possibly can guess one of many apps is to blame. To establish which of your downloaded apps is inflicting the issue:

  1. Exit protected mode by restarting your gadget.
  2. Check for the issue.
  3. If the issue returns, boot to protected mode once more.
  4. Uninstall an app. Start with essentially the most just lately downloaded one.
  5. After every elimination, restart your gadget and see whether or not eradicating it solved the issue.
  6. Repeat steps 1-Four till you’ve recognized the perpetrator.
  7. After you take away the app that’s inflicting the issue, you possibly can reinstall the opposite apps that you just eliminated.

Install system updates

Sometimes, charging issues are caused by coding modifications. Unfortunately, firmware points are often mounted solely by updates themselves. If the issue stays at this level, guarantee that your gadget runs the most recent Android version. This, after all, relies upon whether or not or not you’re able to energy the cellphone again on. If your Huawei P20 Pro stays lifeless or gained’t cost, attempt to grasp reset it.

Factory reset

The final drastic resolution that you may attempt on this case is to wipe the cellphone and return its software settings to defaults. Again, this solely applies if the cellphone nonetheless fees or if it turns again on. Otherwise, you simply have to skip it and ship the cellphone in to Huawei for restore.

  1. Turn off the cellphone.
  2. Then flip the cellphone whereas holding down the next key mixture: Power Button, Volume Up Button
  3. Hold down the buttons till the Huawei brand disappears from the show and the display screen turns black.
  4. You can now launch the buttons.
  5. This will now show the boot menu after a second.
  6. Go to the entry “Wipe Cache Factory Reset ” with the amount keys then choose it utilizing the ability key
  7. Reboot the cellphone as soon as the method has accomplished

Get skilled assist

If you’re unable to energy the cellphone again on or if nothing occurs after a manufacturing facility reset, there could also be a situation that causes “Moisture detected” error. Be positive to contact Huawei for assist.


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