Home / Tips & Tricks / How to fix LG G7 ThinQ can’t hear caller issue – The Droid Guy

How to fix LG G7 ThinQ can’t hear caller issue – The Droid Guy

We’ve been getting studies that a variety of LG G7 ThinQ customers have an issue with calls going silent for some time now so this publish is supposed to deal with that. Just like in different Android gadgets, this drawback is normally due to a software or app issue. In most probability, you ought to be ready to fix this drawback by yourself. Learn what to do by following our options under.

Before we proceed, we would like to remind you that in case you are searching for options to your individual #Android issue, you possibly can contact us by utilizing the link offered on the backside of this web page. When describing your issue, please be as detailed as doable so we are able to simply pinpoint a related answer. If you possibly can, kindly embody the precise error messages you’re getting to give us an concept the place to begin. If you could have already tried some troubleshooting steps earlier than emailing us, make certain to point out them so we are able to skip them in our solutions.

How to fix LG G7 ThinQ can’t hear caller issue

There are various doable components that may trigger your drawback. Follow our solutions under to fix this drawback.

Verify speaker is working. The very first thing that you really want to do is to verify whether or not or not it’s a cellphone speaker issue. Check if it’s a doable audio issue by recording your voice speaking. If your cellphone now not makes sound it doesn’t matter what you do akin to when listening to music or enjoying a recreation, that’s a transparent case of a speaker drawback. You should skip all of the troubleshooting steps under and go straight to manufacturing unit reset to know if it’s a software drawback.

Check if it’s a contact issue. Does the issue solely happen when speaking to one contact? If that’s the case, the rationale for that’s most certainly coming from the opposite finish. Tell your contact to troubleshoot on his or her finish to determine the trigger.

Forced reboot. Refreshing the system is without doubt one of the primary troubleshooting steps to do on this case. If the issue is being attributable to a short lived bug, a restart will likely assist. Here’s what you want to do:

Press and maintain the Power button and Volume Down button concurrently for a number of seconds after which launch each buttons when the cellphone reboots.

Forced reboot is an effective approach to simulate the results of bodily disconnecting the battery. If it received’t make a distinction, proceed to the remainder of the troubleshooting steps under.

Toggle Airplane Mode. Turning Airplane Mode on and off is typically efficient in fixing community troubles for this gadget. Make certain to do it if compelled reboot has no impact. Here’s how to do it:

  1. Tap Settings from the Home display screen.
  2. Tap Network & Internet.
  3. Navigate to the Airplane mode menu then faucet the change to flip the characteristic on. After about 30 seconds, faucet the change once more to flip off Airplane Mode.
  4. Restart the gadget.
  5. Check for the issue.

Wipe cache partition. Android makes use of a particular cache referred to as system cache to load apps shortly and do sure duties effectively. Sometimes, the system cache will get corrupted, inflicting issues. To be certain that the cellphone has recent system cache, you possibly can clear the cache partition with these steps:

  1. Turn the gadget off.
  2. Press and maintain the Power button and the Volume Down button.
  3. Release each buttons when the System Recovery display screen seems.
  4. Use the quantity buttons to navigate to Wipe Cache.
  5. Select the Power button to verify Wipe Cache motion.

Clear cache of Phone app. In case the issue lies on the cache of the Phone app, the very first thing that you are able to do is delete the Phone app cache and see what occurs.

How to clear an app cache:

  1. Open Settings app.
  2. Tap Apps & notifications.
  3. Tap App data.
  4. Tap the suitable app.
  5. Tap Storage.
  6. Tap Clear cache. This possibility is probably not accessible for some apps. If there’s no possibility for you to clear a browser cache, go forward and clear its knowledge as an alternative.

Clear knowledge of Phone app. If clearing Phone app’s cache received’t assist, observe it up by clearing the info. The steps must be comparable. Here’s how:

  1. Open Settings app.
  2. Tap Apps & notifications.
  3. Tap App data.
  4. Tap the suitable app.
  5. Tap Storage.
  6. Tap Clear knowledge. This possibility is probably not accessible for some apps. If there’s no possibility for you to clear a browser cache, go forward and clear its knowledge as an alternative.

Use one other Phone app. To additional verify if the rationale for the issue is app-related, you possibly can attempt utilizing one other app when making calls. If you could have social media apps like Facebook Messenger, you should use it to see if calling works.

Replicate the issue on Safe Mode. Sometimes, a poorly coded app could intrude with Android and outcomes to issues. To verify if one in all your apps is to blame, run the cellphone on secure mode and take a look at to make a name (you possibly can ask somebody to name you). If sound is current throughout this name, which means you could have a nasty app drawback.

To restart to secure mode:

  1. Ensure the gadget is powered off.
  2. Press and maintain the Volume Down button and the Power button till the System restoration display screen shows then launch each buttons.
  3. Select Safe mode. You can use the Volume buttons to spotlight the choice and the Power button to choose.
  4. The gadget begins up with ‘Safe mode’ displayed within the lower-left.  This could take up to 1 minute to full.
  5. Ask somebody to name you.
  6. Check for the issue.

If the issue shouldn’t be current on secure mode, you need to use elimination methodology to determine which of your apps is to blame. Here’s how:

  1. Boot to secure mode.
  2. Check for the issue.
  3. Once you’ve confirmed third occasion app is to blame, you can begin uninstalling apps individually. We counsel that you simply start with the newest ones you added.
  4. After you uninstall an app, restart the cellphone to regular mode and verify for the issue.
  5. If your LG G7 ThinQ remains to be problematic, repeat steps 1-Four.

Reset community settings. Another essential troubleshooting step that you are able to do on this case is to be certain that you reset all community settings in your gadget. Doing so will erase mobile and wifi community settings. Here’s the way it’s carried out:

  1. Open Settings app.
  2. Tap System.
  3. Tap Restart & reset.
  4. Tap Network settings reset.
  5. Tap RESET SETTINGS.
  6. Tap Reset Settings.

Check SIM card. Some community issues are attributable to SIM card fault. Try to insert one other SIM card or use your SIM on one other cellphone. Either approach ought to assist you to inform in case your present SIM is inflicting the issue or not.

Factory reset. Wiping your cellphone and returning its software settings to their defaults would possibly look excessive nevertheless it’s the final troubleshooting step that you are able to do on this case.

To manufacturing unit reset:

  1. Create a backup of your private knowledge.
  2. Turn off the cellphone.
  3. Press and maintain the Power and Volume down buttons.
  4. When the LG brand seems, shortly launch after which re-hold the Power button whereas persevering with to maintain the Volume down button.
  5. When the ‘Delete all person knowledge (together with LG and service apps) and reset all settings’ message seems, use the Volume down button to spotlight Yes.
  6. Press the Power button to reset the gadget.

Get assist out of your service. There’s solely a lot that you are able to do for this issue. If none of our steered steps above assist, name your service and allow them to troubleshoot the issue. At this stage, you already know that it’s not a tool drawback so there should one other issue outdoors the cellphone inflicting it.

 


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If you’re one of many customers who encounters an issue together with your gadget, tell us. We provide options for Android-related issues for free so when you have an issue together with your Android gadget, merely fill within the quick questionnaire in  and we’ll attempt to publish our solutions within the subsequent posts. We can not assure a fast response so in case your issue is time delicate, please discover one other approach to resolve your drawback.

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