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How to fix Huawei P20 Pro won’t send texts issue

Some Huawei P20 Pro customers ask us to present a complete information on how to cope with texting issues. Today’s troubleshooting article will provide you with the steps to take when your Huawei P20 Pro is unable to send texts or SMS.

Before we proceed, we wish to remind you that if you’re on the lookout for options to your personal #Android issue, you may contact us through the use of the link supplied on the backside of this web page. When describing your issue, please be as detailed as doable so we will simply pinpoint a related answer. If you may, kindly embrace the precise error messages you’re getting to give us an thought the place to begin. If you’ve gotten already tried some troubleshooting steps earlier than emailing us, make certain to point out them so we will skip them in our solutions.

How to troubleshoot a Huawei P20 Pro that won’t send texts

There are many explanation why your machine could not send textual content messages or SMS. Let’s focus on every of the components beneath and the way to cope with them.

Check for errors

When confronted with any downside, the primary troubleshooting step that you really want to do is to pay attention to any error, prompts, or messages which will seem. When it comes to texting issues, some messaging apps could show an error that may assist a person establish the trigger. This will also be useful later in order for you to escalate the issue to your community operator.

Forced restart

Some textual content messaging points could be fastened by refreshing the system with a restart. In older gadgets with detachable batteries, that is simply executed by disconnecting the battery for a number of moments. Since your Huawei P20 Pro doesn’t have a detachable battery pack, all you are able to do is to simulate the consequences. To do that, maintain down the facility button till the display screen goes black.
Restart messaging app

Another good troubleshooting step on this case is to pressure give up the app in query. It’s doable that there’s an app bug that stops it from sending out texts. To shut an app:

  1. Tap the Recent Apps Key
  2. Swipe up and down to view all lately opened apps
  3. To shut an app, faucet the X within the app’s window
  4. To shut all apps, faucet the trash can icon

Alternatively, if you happen to want to cease an app from operating:

  1. Open Settings app.
  2. Tap Apps & Notifications.
  3. Tap Apps.
  4. A listing of apps put in on the telephone can be displayed.
  5. If you want to cease an app from operating, faucet the app.
  6. Tap Force Stop.
  7. Tap OK

Reseat the SIM

One of the essential issues to examine for this downside is the Message Center Number. If details about this quantity is inaccurate, your machine should give you the option to obtain texts however unable to send one. Re-inserting the SIM card in your Huawei P20 Pro ought to make sure that the MCN is right. Before you are taking out and insert the SIM, ensure that it’s OFF.

Clear messaging app cache in your Huawei P20 Pro

In some circumstances, pressure stopping a messaging app could not work. If that’s the case right here, the subsequent troubleshooting step for you is to see whether or not or not you’ve gotten a cache downside. Try clearing the messaging app’s cache. Here’s how:

  1. From the house display screen, faucet the All Apps icon.
  2. Scroll to and faucet Settings.
  3. Scroll to and faucet Manage apps.
  4. Tap the All tab.
  5. Scroll to and faucet the popular utility.
  6. Tap Clear cache.

Return messaging app to defaults

Should deleting an app’s cache won’t fix the issue in any respect, the subsequent good factor to do is to attempt to return the app to its defaults. This is completed by deleting the app’s information. This step will erase your textual content messages so make certain to again them up forward of time.

  1. From the house display screen, faucet the All Apps icon.
  2. Scroll to and faucet Settings.
  3. Scroll to and faucet Manage apps.
  4. Tap the All tab.
  5. Scroll to and faucet the popular utility.
  6. Tap Clear information.

Clear cache partition

Sometimes, textual content messaging issues could also be a results of a foul system cache. To make sure that the sort of cache is in high form, you may clear the cache partition.

  1. Turn off the telephone.
  2. Then flip the telephone whereas holding down the next key mixture: Power Button Volume Up Button
  3. Hold down the buttons till the Huawei brand disappears from the show and the display screen turns black.
  4. You can now launch the buttons.
  5. This will now show the boot menu after a second.
  6. Go to the entry “Wipe Cache Partition” with the quantity keys then choose it utilizing the facility key
  7. Reboot the telephone as soon as the method has accomplished

Delete outdated dialog

Old dialog threads could generally turn out to be buggy or trigger efficiency points for the app. This is true for outdated or lengthy conversations that include media. If you’re having hassle sending a message to one contact solely, deleting the thread and beginning a brand new one could assist.

Getting rid of outdated threads additionally clears up area and makes room for brand new incoming messages.

Add Contacts once more

Another troubleshooting step that you are able to do is to re-add all or choose downside contacts. This is normally efficient if a messaging app is unable to acknowledge numbers you’re making an attempt to send a message to, or if you happen to’re having hassle sending messages. Contacts app and messaging app work collectively when sending and receiving messages and if one is buggy, it could actually have an effect on the opposite finish.

If you’re having hassle with one quantity solely, attempt to delete that contact out of your Contacts app and add it once more.

Reset community settings

Returning community settings of your Huawei P20 Pro is one other essential troubleshooting step on this scenario. This is normally efficient in coping with bugs that’s brought on by incorrect community configuration in a tool. Here’s the way it’s executed:

  1. Turn on the telephone.
  2. Open Settings app.
  3. Tap Advanced settings.
  4. Tap Backup & reset.
  5. Tap Network Settings Reset.
  6. Tap Network Settings Reset, and ensure the entire operation by tapping Network Settings Reset yet one more time.

Check SIM on one other telephone

If you’re on GSM community, you can even examine if the reason for the issue is account- or SIM-related. You can try this by inserting your SIM card to a appropriate telephone. If sending and receiving of texts work high quality on the second machine, meaning there’s an issue with the telephone.

Factory reset your your Huawei P20 Pro

To resolve any unknown telephone bug that stops sending of texts, you need to manufacturing unit reset your machine. Be positive to again all private information forward of time.

  1. Turn off the telephone.
  2. Then flip the telephone whereas holding down the next key mixture: Power Button Volume Up Button
  3. Hold down the buttons till the Huawei brand disappears from the show and the display screen turns black.
  4. You can now launch the buttons.
  5. This will now show the boot menu after a second.
  6. Go to the entry “Wipe Cache Factory Reset ” with the quantity keys then choose it utilizing the facility key
  7. Reboot the telephone as soon as the method has accomplished

Get your provider concerned

Should the issue stay after doing all of the strategies above, the issue have to be account-related. Be positive to contact your community operator to allow them to enable you with the issue.

 


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