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How to fix Galaxy Note9 can’t respond to group message issue

There are many types of texting issues on Galaxy units. In this troubleshooting article, we handle a selected issue on the Galaxy Note9. The drawback is mainly a few machine being unable to respond to a group message. If you expertise this identical drawback, comply with our steps beneath on how to cope with it.

Before we proceed, we wish to remind you that if you’re on the lookout for options to your personal #Android issue, you possibly can contact us by utilizing the link supplied on the backside of this web page. When describing your issue, please be as detailed as doable so we will simply pinpoint a related resolution. If you possibly can, kindly embrace the precise error messages you’re getting to give us an concept the place to begin. If you might have already tried some troubleshooting steps earlier than emailing us, be certain to point out them so we will skip them in our solutions.

Problem: Samsung Galaxy Note9 can’t respond to group message

Hello, I’ve been having a really annoying issue with reference to group messages. In my group chat, at any time when one among my buddies sends an image/gif (iPhone person), I’m unable to respond in any respect to the texting group except I ship an image; textual content messages fail. I obtain no particular error message, simply an orange exclamation mark that claims the message failed to ship. This was very unusual so I reached out to T-Mobile after the primary time, and after their engineers investigated the issue, they decided it was a tool flaw. The solely factor they may do is suggest changing my machine, which appeared unusual for such a “minor” issue. Now, I simply had the identical issue happen in a separate group chat when the identical iPhone User despatched one other gif. Have you run into this issue earlier than? Why am I unable to respond to group messages after a buddy sends a gif?

Solution: While we’d like extra details about your case so as to provide you with a greater clarification, we received’t straight away say it’s a tool issue in any respect. In most of the identical and related instances we encountered prior to now in a wide range of units, the reason for the issue is among the following:

  • An app bug
  • A software coding issue
  • Network configuration issue in a tool
  • Network- or carrier-related drawback

The first three gadgets are normally fixable in your finish by performing some fundamental software troubleshooting. The final one although is exterior an finish person’s management as it may be coming from a fault in your service’s system, or in your contact’s facet. You received’t have the option to clearly cope with these two in order that makes the issue unfixable.

To be sure that you’ve coated all doable troubleshooting steps in your machine, comply with our strategies beneath.

Forced restart

There are loads of Android points which might be attributable to short-term bugs. Minor bugs generally develop if a tool wants a refresh. This is why it’s advisable that you just restart your cellphone not less than as soon as each few days. If you haven’t tried restarting your machine at this stage, we advise that you just pressured reboot it. It has the identical results whenever you bodily take away the battery. Since it’s borderline inconceivable to disconnect the battery in your Note9, right here’s what you want to do to simulate its results:

  1. Press and maintain the Power + Volume Down buttons for about 10 seconds or till the machine energy cycles. Allow a number of seconds for the Maintenance Boot Mode display to seem.
  2. From the Maintenance Boot Mode display, choose Normal Boot. You can use the quantity buttons to cycle by means of the obtainable choices and the decrease left button (beneath the quantity buttons) to choose. Wait for up to 90 seconds for the reset to full.

Clear cache partition

Making positive machine’s system cache is in prime form is usually ignored by many Android customers. Android makes use of a set of short-term information referred to as system cache to load apps rapidly. As you utilize your machine, Android retains a duplicate of issues it thinks it would want once more sooner or later. So, as an alternative of downloading them once more from the web or on the lookout for it someplace, it merely retains them as cache so the subsequent time it wants them, it may be accessed sooner. While this method works majority of the time, it could possibly additionally change into corrupted for different causes. This can then lead to efficiency issues in addition to a bunch of different points. To be sure that there’s no system cache issue, strive clearing the present cache. You received’t lose private information for this and Android will rebuild the cache over time. Here’s the way it’s carried out:

  1. Turn off the machine.
  2. Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  3. When the inexperienced Android emblem shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than exhibiting the Android system restoration menu choices).
  4. Press the Volume down key a number of occasions to spotlight ‘wipe cache partition’.
  5. Press Power button to choose.
  6. Press the Volume down key till ‘sure’ is highlighted and press the Power button.
  7. When the wipe cache partition is full, “Reboot system now” is highlighted.
  8. Press the Power key to restart the machine.

Keep apps and Android updated

One of the methods to reduce the possibilities of bugs from creating in addition to fixing identified, reported ones is by putting in updates. Making positive that apps and Android are working their newest version doesn’t require a lot effort since your Note9 is about to download app updates. For Android updates, so long as you’re in your house community any service or Android updates are additionally handy as you’ll obtain notifications for them at any time when they change into obtainable. All you might have to do is to faucet on just a few buttons to verify the download of app and system updates.

Google Play Store app is about to mechanically download app updates. If you modified this habits prior to now, you need to manually examine for app updates from time to time.

Delete drawback threads

Sometimes, a protracted dialog thread could change into buggy. Try to delete those you’re having issues replying to. Then, ask your contacts once more to ship you an analogous message and see when you can respond to them advantageous.

Clear app cache

There’s an opportunity that the issue is likely to be attributable to a bug within the messaging app’s cache. To examine if that’s the case, you possibly can strive to clear the app’s cache. Here’s how:

  1. From the Home display, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the three dots icon (on the higher proper)
  5. Tap Show system apps to show preinstalled apps.
  6. Find and faucet Google Play Store.
  7. Tap Storage.
  8. Tap Clear cache.
  9. Tap OK.
  10. Restart the machine and examine for the issue.

Revert messaging app to defaults

Another method to immediately cope with a doable app issue is by reverting it to its defaults. Doing this troubleshooting step will outcome to lack of your messages. If you don’t need that to occur, make certain to again them up forward of time. If you might have a pc, you need to use Samsung Smart Switch to create a backup.

To start clearing the information on the messaging app:

  1. From the Home display, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the three dots icon (on the higher proper)
  5. Tap Show system apps to show preinstalled apps.
  6. Find and faucet Google Play Store.
  7. Tap Storage.
  8. Tap Clear information.
  9. Tap OK.
  10. Restart the machine and examine for the issue.

Safe Mode

This troubleshooting step helps if the reason for the issue is a 3rd social gathering app. Safe Mode is a separate software surroundings from Android and is a helpful tool utilized by technicians to examine for app points. As an finish person, you may also secure mode to know if the issue you’re experiencing is due to a 3rd social gathering app interference. To boot your Note9 to secure mode:

  1. Turn the machine off.
  2. Press and maintain the Power key previous the mannequin title display.
  3. When “SAMSUNG” seems on the display, launch the Power key.
  4. Immediately after releasing the Power key, press and maintain the Volume down key.
  5. Continue to maintain the Volume down key till the machine finishes restarting.
  6. Safe mode will show within the backside left nook of the display.
  7. Release the Volume down key whenever you see Safe Mode.
  8. Try to examine if the issue returns by sending a response to conversations you’re having issues replying to.

If there’s no drawback responding in any respect, which means that you’ve an app bother. To establish which of your apps is inflicting the difficulty, you need to boot the cellphone again to secure mode and comply with these steps:

  1. Boot to secure mode.
  2. Check for the issue.
  3. Once you’ve confirmed third social gathering app is to blame, you can begin uninstalling apps individually. We recommend that you just start with the latest ones you added.
  4. After you uninstall an app, restart the cellphone to regular mode and examine for the issue.
  5. If your Note9 remains to be problematic, repeat steps 1-Four.

Reset community settings

There could also be a configuration error in your machine. To clear it or every other potential community bugs, strive to do the steps beneath.

  1. From the Home display, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset community settings.
  4. If you might have arrange a PIN, enter it.
  5. Tap Reset settings. Once full a affirmation window will seem.

Reset app preferences

Resetting app preferences is oftentimes ignored in lots of Android troubleshooting articles however when it comes to an issue like yours, it would assist so much. It’s doable that one or a few of your default apps will not be set accurately, inflicting this glitch to happen. Because there’s no method to know if this guess is true, what you want to do is to merely be sure that all default apps are turned on. Here’s how to try this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings on the higher proper (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Note9 and examine for the issue.

Factory reset

Lastly, strive to wipe your cellphone and return all software settings again to their defaults with a manufacturing unit reset. This is an inevitable resolution that you need to do if all our strategies above received’t assist. To manufacturing unit reset your Note9:

  1. Create a backup of your information.
  2. Turn off the machine.
  3. Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  4. When the inexperienced Android emblem shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than exhibiting the Android system restoration menu choices).
  5. Press the Volume down key a number of occasions to spotlight ‘wipe information / manufacturing unit reset’.
  6. Press Power button to choose.
  7. Press the Volume down key till ‘Yes — delete all person information’ is highlighted.
  8. Press Power button to choose and begin the grasp reset.
  9. When the grasp reset is full, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the machine.

Try utilizing one other app

In case the issue is attributable to a coding issue or restriction on the present app, strive to use a unique one. There are many messaging apps that you need to use for this objective within the Play Store. Try utilizing identified steady apps like Google’s Android Messages app or every other related app from respected builders.

Contact your community operator

If all these machine troubleshooting fails to fix the issue, you need to proceed working together with your community operator. While the issue could seem minor, there’s nonetheless an opportunity that there could also be a tool issue inflicting it. Let them do some troubleshooting on their finish and comply with their suggestions afterwards.

 


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