Home / Tips & Tricks / How to fix Galaxy J7 that has stopped charging (no charging icon and won’t turn …

How to fix Galaxy J7 that has stopped charging (no charging icon and won’t turn …

Has your Galaxy J7 mysteriously died after refusing to cost? In many situations, an issue like that is attributable to unhealthy , which suggests that restore or substitute could also be essential to fix it. Don’t fear although as generally, software can also be to blame. Learn how to troubleshoot for software-related causes beneath.

Before we proceed, we would like to remind you that if you’re in search of options to your personal #Android concern, you may contact us through the use of the link offered on the backside of this web page. When describing your concern, please be as detailed as potential so we will simply pinpoint a related answer. If you may, kindly embody the precise error messages you might be getting to give us an thought the place to begin. If you have got already tried some troubleshooting steps earlier than emailing us, make sure that to point out them so we will skip them in our solutions.

Problem: Galaxy J7 stopped charging (no charging icon and won’t turn on)

I hold my telephone effectively optimized by often cleansing cache and restarting it from time to time. And not too long ago I’ve tried to cost my telephone, however I’ve observed the battery stored draining even whereas I used to be charging it. I didn’t assume a lot of it as a result of it’s occurred earlier than, both it slowly fees or doesn’t cost in any respect. Only this time is totally different as a result of it drained all the way in which to zero%. So then I attempted leaving it to cost and it will present the charging icon however there was by no means any progress aside from the second I observed it charged 1% once I pressed the house button, however the battery drained once more. Lately, it doesn’t even present the charging icon anymore, it’s only a black display. I press the house button and energy button however nothing comes up it’s like useless for actual.

I do know it’s not the facility shops or the charger itself as a result of it really works effectively with different telephones. I’ve stored my Samsung J7 updated to its newest system update so I don’t know what’s unsuitable with it. It’s been a day because it’s been like this. I’ve thought of simply ready it out since that’s what I did final time. My telephone wouldn’t cost for a time period and then it will begin working once more. Anyhow I’m a bit involved please reply this when you may.

Solution: There’s various potential causes for a difficulty like this. We perceive you’ve already tried a few of the troubleshooting steps so beneath are those that you need to do additional discover out the place the issue lies.

Use one other set of charging equipment

For a difficulty like yours, we insist that you attempt a distinct recognized working J7 cable and adapter. Even a slight distinction in quantity of power being transferred throughout charging can change how some gadget behaves whereas charging. Samsung’s charging cable consists of tons of of tiny wires inside. Overtime, these wires might grow to be broken or disconnected inflicting a disruption or lack of amperes whereas charging. This could cause charging disruptions or a full cease to charging. If potential, you need to get a brand new official charging cable and adapter to check this out. If you don’t need to shell out for a brand new  set of charging equipment, go to your native Samsung retailer and use their very own J7 cable and adapter.

Calibrate the battery

This troubleshooting step solely applies if you may get the telephone charged. This requires that the battery is totally topped up so merely skip it if that’s not potential. Remember, the goal of this troubleshooting step is to assist the Operating System detect the proper battery ranges once more. After a while, Android might lose observe of battery energy inflicting erratic boot behaviors.

Here are the steps to calibrate the battery:

  1. Drain the battery fully. This means utilizing your gadget till it powers down by its personal and the battery stage reads zero%.
  2. Charge the telephone till it reaches 100%. Be certain to use unique charging gear on your gadget and let it cost up fully. Do not unplug your gadget for at the least two extra hours and additionally don’t use it whereas charging.
  3. After the elapsed time, unplug your gadget.
  4. Restart the gadget.
  5. Use your telephone till it fully runs out of energy once more.
  6. Repeat steps 1-5.

Charge whereas on Safe Mode

While uncommon, generally, a downloaded app might intervene with Android and trigger issues. To test if there’s an app downside, attempt to restart the gadget to Safe Mode earlier than charging it. Here’s how:

  1. Charge the gadget for at the least 30 minutes. This is to give the battery a lift.
  2. Turn the gadget off.
  3. Press and maintain the Power key previous the mannequin title display.
  4. When “SAMSUNG” seems on the display, launch the Power key.
  5. Immediately after releasing the Power key, press and maintain the Volume down key.
  6. Continue to maintain the Volume down key till the gadget finishes restarting.
  7. Safe mode will show within the backside left nook of the display.
  8. Release the Volume down key whenever you see Safe Mode.
  9. If you’re able to restart the gadget efficiently to Safe Mode, cost it once more till the battery reaches 100%.

If your gadget y seems to work correctly on protected mode however not on regular mode, that means a 3rd occasion app is inflicting it. To establish which of your apps is inflicting the difficulty, you must boot the telephone again to protected mode and comply with these steps:

  1. Boot to protected mode.
  2. Check for the issue.
  3. Once you’ve confirmed that a 3rd occasion app is to blame, you can begin uninstalling apps individually. We counsel that you start with the newest ones you added.
  4. After you uninstall an app, restart the telephone to regular mode and test for the issue.
  5. If your J7 remains to be problematic, repeat steps 1-Four.

Revert software defaults

To know if an app or software bug is stopping the gadget from charging, you might ultimately want to wipe it and return its software to its defaults. If the telephone won’t turn on and you may’t entry its Settings menu, then you may attempt to see when you can wipe it through Recovery Mode. Below are the 2 methods to manufacturing unit reset your Galaxy J7.

Factory reset through Settings

  1. From the Home display, faucet the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, faucet Back up my knowledge to transfer the slider to ON or OFF.
  5. If desired, faucet Restore to transfer the slider to ON or OFF.
  6. Tap Factory knowledge reset.
  7. Tap Reset gadget.
  8. If you have got display lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

Factory reset through Recovery Mode (grasp reset)

  1. Turn off the gadget.
  2. Press and maintain the Volume Up key and the Home key, then press and maintain the Power key.
  3. When the gadget emblem display shows, launch solely the Power key
  4. When the Android emblem shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
  5. Press the Volume down key a number of instances key to spotlight ‘wipe knowledge / manufacturing unit reset.’
  6. Press Power button to choose.
  7. Press the Volume down key till ‘Yes — delete all person knowledge’ is highlighted.
  8. Press Power button to choose and begin the grasp reset.
  9. When the grasp reset is full, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the gadget.

Replace the battery

The final troubleshooting step that you are able to do in your finish is to exchange the battery. This is well finished because the Galaxy J7 has a detachable battery. Make certain to get a battery from official Samsung shops.

Send the telephone in

Should nothing work at this level, you may assume that the issue just isn’t fixable in your finish. Contact Samsung for restore or substitute.


Engage with us

If you might be one of many customers who encounters an issue together with your gadget, tell us. We supply options for Android-related issues for free so when you’ve got a difficulty together with your Android gadget, merely fill within the brief questionnaire in  and we’ll attempt to publish our solutions within the subsequent posts. We can not assure a fast response so in case your concern is time delicate, please discover one other method to resolve your downside.

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