How to fix Galaxy A3 if texts, calls, and mobile are not working

Today’s troubleshooting article will assist remedy a difficulty for a Galaxy A3. As described under, the issue is a few sure A3 proprietor being unable to use community companies similar to texting, calling, and mobile information. To troubleshooting this challenge, there’s a sure set of steps that should be accomplished. Check them out under.

Before we proceed, we would like to remind you that if you are searching for options to your personal #Android challenge, you’ll be able to contact us through the use of the link offered on the backside of this web page. When describing your challenge, please be as detailed as potential so we are able to simply pinpoint a related answer. If you’ll be able to, kindly embody the precise error messages you are getting to give us an thought the place to begin. If you’ve gotten already tried some troubleshooting steps earlier than emailing us, be sure to point out them so we are able to skip them in our solutions.

Problem: Galaxy A3 community companies not working (texts, calls, and mobile information not working)

I’ve a Galaxy A3 (2016). Recently it wont permit me ship texts, make calls or join to web through 4G until I swap the cellphone off and on once more. It then works for just a few hours then stops. I don’t get any error messages with calls. When sending texts, after quick whereas I get a ‘failed to ship message’ notification.  I frequently use Device Manager to clear the RAM and many others. When I do a gentle reset I depart the cellphone ‘off’ for a minute or so earlier than switching again on once more, so Ive tried that. Any concepts?

Solution: The downside will be due to a bug inside the gadget, a community misconfiguration, or one thing completely outdoors it similar to an account downside or a community outage. To troubleshoot this challenge, you want to do some steps to slim down the components.

Forced reboot

Sometimes, bugs that seem to be difficult can simply be mounted by doing a easy step: restart. We get it that the consumer above already tried this earlier than you contacted us however

for the good thing about others who might have missed this straightforward troubleshooting step, we recommend that this one should be accomplished. Forced reboot will be accomplished with these steps:

  1. Press and maintain the Power + Volume Down buttons for roughly 10 seconds or till the gadget energy cycles. Allow a number of seconds for the Maintenance Boot Mode display screen to seem.
  2. From the Maintenance Boot Mode display screen, choose Normal Boot. You can use the amount buttons to cycle by the accessible choices and the decrease left button (under the amount buttons) to choose. Wait for up to 90 seconds for the reset to full.

Clear cache partition

Android makes use of a system cache, which is saved within the cache partition, to load apps rapidly. Sometimes, this cache will get corrupted throughout and after an update, or for another causes. While this will sound innocent, a corrupted cache can finally trigger efficiency points in addition to a bunch of different minor annoyances. To be sure that your cellphone’s system cache is contemporary, you’ll be able to wipe the cache partition. This will power the cellphone to delete the present cache and exchange it with a brand new one over time.

To wipe the cache partition in your Galaxy A3:

  1. Turn off the gadget.
  2. Press and maintain the Volume Up key and the Home key, then press and maintain the Power key.
  3. When the inexperienced Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
  4. Press the Volume down key a number of instances to spotlight ‘wipe cache partition’.
  5. Press Power button to choose.
  6. Press the Volume down key till ‘sure’ is highlighted and press the Power button.
  7. When the wipe cache partition is full, “Reboot system now” is highlighted.
  8. Press the Power key to restart the gadget.

Reseat SIM card

In many community points, disconnecting the SIM card may help. Make certain not to skip this troubleshooting step in fixing your downside.

When eradicating the SIM card, you need to just be sure you flip the gadget off first to keep away from damaging it or the cardboard. This can also be vital if you’ve gotten an SD card inserted.

Install updates

Updates, be they for app or Android, are needed not solely in bringing about beauty modifications but in addition for patches for coding points or issues. By default, your Galaxy A3 ought to routinely set up app and system updates however make sure to double examine simply in case.

Check in protected mode

Downloaded apps can generally intrude with Android, ensuing to issues that embody the one you’re experiencing. To see if one in all your apps is to blame, attempt booting the cellphone to protected mode. Here’s how:

  1. Turn the gadget off.
  2. Press and maintain the Power key previous the mannequin title display screen.
  3. When “SAMSUNG” seems on the display screen, launch the Power key.
  4. Immediately after releasing the Power key, press and maintain the Volume down key.
  5. Continue to maintain the Volume down key till the gadget finishes restarting.
  6. Safe mode will show within the backside left nook of the display screen.
  7. Release the Volume down key whenever you see Safe Mode.
  8. Check for the issue.

If all community companies work usually in protected mode, which means an app is the wrongdoer.To establish which of your apps is inflicting the difficulty, you must boot the cellphone again to protected mode and observe these steps:

  1. Boot to protected mode.
  2. Check for the issue.
  3. Once you’ve confirmed third celebration app is to blame, you can begin uninstalling apps individually. We recommend that you just start with the newest ones you added.
  4. After you uninstall an app, restart the cellphone to regular mode and examine for the issue.
  5. If your Galaxy A3 continues to be problematic, repeat steps 1-Four.

Reset community settings

This is a needed troubleshooting step every time a consumer encounters any community downside. Wiping your cellphone’s community settings will delete all consumer personalized community setup together with the record of wifi networks you’ve linked to and their passwords. If you are utilizing a VPN, its settings might be deleted too. To clear community settings in your A3:

  1. Open Settings app.
  2. Tap General administration.
  3. Tap Reset.
  4. Tap Reset Network settings.
  5. Tap RESET SETTINGS button to verify.
  6. Restart your Galaxy A3 and examine for the issue.

Factory reset

Wiping the cellphone to its manufacturing unit state is a bit excessive however if the issue received’t be mounted at this level, you may as nicely attempt it. After all, the subsequent step that you just want to do is to contact your service. Factory reset will even assist you inform if there’s any software bug behind the difficulty. Here’s the way it’s accomplished:

  1. Create a backup of your private information.
  2. Turn off the gadget.
  3. Press and maintain the Volume Up key and the Home key, then press and maintain the Power key.
  4. When the inexperienced Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
  5. Press the Volume down key a number of instances to spotlight ‘wipe information / manufacturing unit reset’.
  6. Press Power button to choose.
  7. Press the Volume down key till ‘Yes — delete all consumer information’ is highlighted.
  8. Press Power button to choose and begin the grasp reset.
  9. When the grasp reset is full, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the gadget.

Contact community operator

If all of the options has not helped fix the issue, you want to speak to your service. There could also be a provisioning challenge in your account or an on-going community bother is affecting your space.


Engage with us

If you are one of many customers who encounters an issue along with your gadget, tell us. We provide options for Android-related issues for free so if you’ve gotten a difficulty along with your Android gadget, merely fill within the quick questionnaire in  and we’ll attempt to publish our solutions within the subsequent posts. We can not assure a fast response so if your challenge is time delicate, please discover one other means to resolve your downside.

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How to fix Galaxy A3 if texts, calls, and mobile are not working

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