Fixes and new options are added to your Fitbit Alta HR by the firmware update and usually these updates could be simply downloaded and put in as soon as rolled out. However, there are situations whereby firmware updates won’t go easily and a few homeowners of this tracker have been complaining about it.
The factor is, firmware-related points are sometimes straightforward to fix. So, on this put up, I’ll information you in troubleshooting your Alta HR that won’t update its firmware. I’ll share with you the answer that some homeowners used to fix the issue and get their trackers updated. If you’re one of many customers who’ve this downside, proceed studying as this text could assist you.
For those that are in search of an answer to a unique downside, drop in on our for now we have already addressed among the most typical points with this telephone. Browse by the web page to discover points that are comparable with yours and use the options we urged. If they don’t be just right for you or when you nonetheless want our assist, contact us anytime by our .
Going again to our troubleshooting, listed below are the belongings you want to do in case your your Alta HR won’t update…
- Restart your Alta HR and your telephone.
- Reset connection between telephone and your tracker.
- Update Alta HR by Fitbit.com Dashboard.
First of all, since we don’t know the explanation why your Alta HR won’t update its firmware, now we have to refresh each the reminiscences of your telephone and your tracker. Most of the time we update our trackers by the Fitbit app on our telephone. That mentioned, flip off your Android gadget first, or any smartphone for that matter, after which restart your Alta HR. The objective is so that your tracker’s reminiscence will likely be refresh first earlier than it tries to reconnect to the telephone. Once the telephone is powered off, observe these steps to restart your Alta HR:
- Plug your charging cable right into a USB port in your laptop or any UL-certified USB wall charger.
- Clip the opposite finish of the charging cable to the port on the again of the tracker. The pins on the charging cable should lock securely with the port. You’ll know the connection is safe when the tracker vibrates and also you see a battery icon in your tracker’s show. Your tracker will start charging.
- Press the button in your charging cable three occasions inside a couple of seconds, briefly pausing between presses. The button is on the top of the charging cable that is plugged into your laptop. When you see the Fitbit emblem and the tracker vibrates, this implies the tracker has restarted.
- Unplug your tracker from the charging cable.
Once each gadgets are energetic, provoke the update one once more by the app. Here’s how…
- Verify that the newest version of the Fitbit app is put in in your telephone or pill.
- With your charged watch or tracker close by, open the Fitbit app.
- Tap or click on the Account icon > your gadget picture.
- Tap or click on the pink Update button. You’ll solely see an possibility to update your gadget if an update is out there.
- Follow the on-screen directions and maintain the gadget shut to your telephone, pill, or laptop through the update. Note that updates could take up to an hour to full. If the update is gradual, don’t take away your gadget out of your account as a troubleshooting measure.
After this and the update nonetheless won’t undergo, delete the connection of the tracker in your telephone after which permit your smartphone to scan for accessible gadgets and pair each once more. Once correctly paired and related, provoke the update course of once more. If it nonetheless won’t undergo, then update by fitbit.com dashboard:
- Find and click on “Check for gadget update.”
- When prompted, log in to your Fitbit account. Fitbit Connect syncs your watch or tracker after which seems to be for an update. If an update is discovered, Fitbit Connect shows a progress bar till the update finishes. If your gadget has a display screen, you’ll additionally see a progress bar there.
- Keep your gadget shut to the pc through the update. When the update is completed you’ll see a affirmation message and your gadget will restart. Note that updates could take up to an hour to full.
- If the update fails to full, strive once more.
If all the things else fails, then name tech assist or carry the tracker again to the shop.
I hope that we’ve been in a position to assist you fix the issue along with your gadget. We would recognize it when you helped us unfold the phrase so please share this put up when you discovered it useful. Thank you a lot for studying!
Connect with us
We are all the time open to your issues, questions and solutions, so really feel free to contact us by . This is a free service we provide and we won’t cost you a penny for it. But please be aware that we obtain a whole lot of emails each day and it’s inconceivable for us to reply to each single one in every of them. But relaxation assured we learn each message we obtain. For these whom we’ve helped, please unfold the phrase by sharing our posts to your pals or by merely liking our Facebook and Google+ web page or observe us on Twitter.