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How to fix a Galaxy Note9 that won’t send text messages

Are you having bother sending out SMS or text messages in your Galaxy Note9? Check out the options beneath.

Before we proceed, we would like to remind you that in case you are on the lookout for options to your personal #Android challenge, you possibly can contact us by utilizing the link supplied on the backside of this web page. When describing your challenge, please be as detailed as doable so we are able to simply pinpoint a related answer. If you possibly can, kindly embrace the precise error messages you’re getting to give us an concept the place to begin. If you might have already tried some troubleshooting steps earlier than emailing us, ensure that to point out them so we are able to skip them in our solutions.

Why your Note9 might not send text messages

There’s a lot of doable causes for this drawback. Among the widespread ones we normally encounter consists of the next:

  • incorrect Message Center Number (MCN)
  • lack of house in messaging app
  • corrupted messaging app
  • messaging app bug
  • third social gathering app
  • SIM card challenge
  • account along with your provider has a drawback
  • unknown community outage
  • software bug

How to fix a Galaxy Note9 that gained’t send text messages

In order to fix your drawback, you want to do a sequence of troubleshooting steps.

Verify MCN is right

One of the widespread explanation why SMS might fail to send is due to an incorrect Message Center quantity. Get the proper Message Center quantity out of your provider and ensure that you enter it manually in your system (if it’s displaying a completely different quantity).

To get to your cellphone’s Message Center quantity:

  1. Open your Messages app.
  2. Tap More settings on the higher proper (three-dot icon).
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Text Messages.
  6. Tap Message middle.
  7. Enter the proper quantity.
  8. Tap Set.

Ensure there’s sufficient house in messaging app

In Samsung Messages app, each incoming and outgoing messages occupy the identical space for storing so naturally, any outgoing text messages might fail to send or the messaging app might set off an error about inadequate storage. To restrict the possibility of incoming and outgoing messages failing to work, at all times maintain your inbox accessible to retailer them. You can do that by limiting the variety of conversations that are saved, or by deleting previous ones, particularly these that comprise media like images, movies, or music. Try to delete as many as you possibly can and see if that will enable you to send.

Clear messaging app information

In some instances, a bug with the messaging app might lead to issues with sending or receiving text messages. Try to return the messaging app to its defaults and see what occurs. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Find and faucet your messaging app.
  4. Tap Storage.
  5. Tap Clear Data button.
  6. Restart your Note9 and examine for the issue.

NOTE: clearing your messaging app’s information will erase all of your text messages. Be positive to again them up when you don’t need to lose them. You can again your information up utilizing Samsng Smart Switch.

Observe in protected mode

Sometimes, different apps might intervene with Android. To examine if a downloaded app is stopping the system from sending out a text message, boot your Note9 to protected mode.

  1. Turn the system off.
  2. Press and maintain the Power key previous the mannequin title display showing on the display.
  3. When SAMSUNG seems on the display, launch the Power key.
  4. Immediately after releasing the Power key, press and maintain the Volume down key.
  5. Continue to maintain the Volume down key till the system finishes restarting.
  6. When Safe mode seems within the backside left nook of the display, launch the Volume down key.
  7. Check for the issue.

If you’re able to send out a text message on protected mode, that means you might have a drawback app. To establish which of your apps is inflicting the difficulty, it’s best to boot the cellphone again to protected mode and observe these steps:

  1. Boot to protected mode.
  2. Check for the issue.
  3. Once you’ve confirmed that a third social gathering app is to blame, you can begin uninstalling apps individually. We recommend that you start with the latest ones you added.
  4. After you uninstall an app, restart the cellphone to regular mode and examine for the issue.
  5. If your Note9 continues to be problematic, repeat steps 1-Four.

Disconnect the SIM card

A SIM card bug might typically have an effect on primary community capabilities. To examine if there’s a difficulty with the SIM card, strive to take it out for a few seconds then put it again in. Be positive to flip off the cellphone first earlier than you take away it. Once you’ve reinserted it, your cellphone will reconfigure its mobile settings.

If you possibly can, strive utilizing your SIM card in one other system. If the issue stays and you’re nonetheless unable to send text messages, that can imply the issue is with the SIM or along with your account.

If sending of SMS works in a second cellphone, that tells you to proceed troubleshooting your Note9.

Clear community settings

Another good troubleshooting step that you possibly can strive on this case is to reset the community settings in your system. Some texting and connectivity bugs can typically be brought on by incorrect or corrupted community settings. To examine if this the reason for your challenge, listed below are the steps to clear the community settings in your Note9:

  1. Open Settings app.
  2. Tap General administration.
  3. Tap Reset.
  4. Tap Reset community settings.
  5. Tap RESET SETTINGS button.
  6. Restart your Note9 and examine for the issue.

Perform a manufacturing facility reset

This is the final troubleshooting step that you are able to do in your system. It clears all the things — private information, downloaded apps, and different person customizations. In different phrases, all software settings of your Note9 might be introduced again to their defaults. If a software bug is to blame, manufacturing facility reset will most definitely assist.

To manufacturing facility reset your Note9:

  1. Make a backup of your private information.
  2. Turn off the system.
  3. Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  4. When the inexperienced Android emblem shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).
  5. Press the Volume down key a number of occasions to spotlight ‘wipe information / manufacturing facility reset’.
  6. Press Power button to choose.
  7. Press the Volume down key till ‘Yes — delete all person information’ is highlighted.
  8. Press Power button to choose and begin the grasp reset.
  9. When the grasp reset is full, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the system.

Report the difficulty to your community operator

Getting your provider concerned is one of the best factor that you are able to do on this state of affairs. As an finish person, there’s solely a lot that you are able to do to troubleshoot this type of drawback. If manufacturing facility reset gained’t fix the difficulty in any respect, there should be exterior components that prevents your Note9 from sending out. It’s your community operator’s job to assist you determine the trigger.

 


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