Home / Tips & Tricks / Galaxy J7 Pro screen stopped working after charging (black screen issue)

Galaxy J7 Pro screen stopped working after charging (black screen issue)

Many Android homeowners often don’t know what to do if their system’s screen stopped working unexpectedly. As described under, a Galaxy J7 Pro screen stays black after leaving the system charged all evening however the telephone is unquestionably not completely lifeless. If you could have an identical state of affairs, be taught what to do under.

Before we proceed, we wish to remind you that in case you are searching for options to your individual #Android problem, you’ll be able to contact us through the use of the link supplied on the backside of this web page. When describing your problem, please be as detailed as attainable so we will simply pinpoint a related answer. If you’ll be able to, kindly embrace the precise error messages you might be getting to provide us an concept the place to begin. If you could have already tried some troubleshooting steps earlier than emailing us, be certain to say them so we will skip them in our solutions.

Problem: Galaxy J7 Pro screen stopped working after charging (black screen problem)

I used to be utilizing my J7 professional on tuesday evening… it was already at 2% charging, however i nonetheless used it to play youtube movies of lullabies for 2hours to sleep.. it was charging the entire evening however youtube was left taking part in. so i suppose it was drained, so i charged it extra in themorning and within the afternoon. however nonetheless it wont activate.. it doesnt even show an icon of charging, JUST BLACK SCREEN. i attempted doing these urgent the keys,like quantity down and energy button and and so on nevertheless it solely VIBRATES AND BLINK, Just nothing labored.. I attempted to name mynumber however my telephone doesnt ring, however when i attempted to swipe the screen in try and reply it, surprisimgly I can reply the calland i can discuss and listen to my voice clearly.. so i stopped charging it as a result of its already working on however DISPLAYS NOTHING. It even rings shortly in the course of the alarm time within the morning.. please assist me, thanks!

Solution: There could also be an app or  software bug that forestalls the screen from working usually. To see if that’s the case, observe our solutions under.

Boot to Safe Mode

This needs to be the primary troubleshooting step that you just wish to do. While on secure mode, your system will droop downloaded apps and solely enable those who got here pre-installed with the working system. To restart your J7 Pro to secure mode:

  1. Turn off the system. This is vital. If you’ll be able to’t flip it off, you’ll by no means be capable to boot to Safe Mode. If you aren’t in a position to shut the system off usually through the Power button, wait till the telephone’s battery is drained. Then, cost the telephone for 30 minutes earlier than persevering with.
  2. Press and maintain the Power key previous the mannequin title screen.
  3. When “SAMSUNG” seems on the screen, launch the Power key.
  4. Immediately after releasing the Power key, press and maintain the Volume down key.
  5. Continue to carry the Volume down key till the system finishes restarting.
  6. Safe mode will show within the backside left nook of the screen.
  7. Release the Volume down key while you see Safe Mode.

If the screen works on secure mode however not when restarted to regular mode, you’ll be able to guess a foul app is the perpetrator. To determine which of your apps is inflicting the difficulty, it’s best to boot the telephone again to secure mode and observe these steps:

  1. Boot to secure mode.
  2. Check for the issue.
  3. Once you’ve confirmed third get together app is accountable, you can begin uninstalling apps individually. We recommend that you just start with the latest ones you added.
  4. After you uninstall an app, restart the telephone to regular mode and examine for the issue.
  5. If your J7 continues to be problematic, repeat steps 1-Four.

If the screen stays black after trying the steps above, attempt to see if works on Recovery Mode or Download Mode.

Restart the telephone to alternate boot modes

There are two different software environments that work independently of Android — Recovery Mode and Download Mode. Either of them doesn’t rely upon Android OS to work correctly so that they’re utilized by technicians to troubleshoot units they believe has software points. If the bug that causes black screen problem in your telephone is because of an Android problem, the screen ought to work fantastic on both Recovery Mode or Download Mode.

How in addition a Galaxy S9 to Recovery Mode

  1. Turn off the system. This is vital. If you’ll be able to’t flip it off, you’ll by no means be capable to boot to Recovery Mode. If you aren’t in a position to shut the system off usually through the Power button, wait till the telephone’s battery is drained. Then, cost the telephone for 30 minutes earlier than booting to Recovery Mode.
  2. Press and maintain the Volume Up key and the Bixby key, then press and maintain the Power key.
  3. When the inexperienced Android brand shows, launch all keys (‘Installing system update’ will present for about 30 – 60 seconds earlier than displaying the Android system restoration menu choices).

If the screen works on Recovery Mode, you’ll be able to attempt to wipe the cache partition or do manufacturing facility reset.

How in addition a Galaxy S9 to Download Mode

  1. Turn off the system. This is vital. If you’ll be able to’t flip it off, you’ll by no means be capable to boot to Recovery Mode. If you aren’t in a position to shut the system off usually through the Power button, wait till the telephone’s battery is drained. Then, cost the telephone for 30 minutes earlier than booting to Recovery Mode.
  2. Press and maintain the Volume Down key and the Bixby key, then press and maintain the Power key.
  3. You’ll know in the event you’re on Download Mode while you see a screen that claims “Downloading….”
  4. Remember, if the screen works in any of those modes, that’s a transparent signal that you’ve an Android OS problem. Be positive to manufacturing facility reset the system in Recovery Mode to repair it.

If the screen solely works on Download Mode, there could also be a difficulty with Android. In this case, you’ll be able to attempt to reflash the inventory firmware to repair the problem. Use Google to know the way to do that answer.

Get Samsung’s assist

If you might be unable to make the screen to work after trying all of the solutions above, it’s best to enable knowledgeable examine the screen. There have to be a deeper motive for the issue so restore is a wanted.

 


Engage with us

If you might be one of many customers who encounters an issue along with your system, tell us. We provide options for Android-related issues for free so you probably have a difficulty along with your Android system, merely fill within the quick questionnaire in  and we are going to attempt to publish our solutions within the subsequent posts. We can’t assure a fast response so in case your problem is time delicate, please discover one other approach to resolve your drawback.

If you discover this submit useful, please assist us by spreading the phrase to your pals. TheDroidGuy has social community presence as effectively so chances are you’ll wish to work together with our group in our Facebook and Google+ pages.

Check Also

how to scan qr codes on galaxy note 9 310x165 - How To Fix LG V40 ThinQ Battery Discharges Fast

How To Fix LG V40 ThinQ Battery Discharges Fast

Welcome to a different installment of our troubleshooting sequence the place we intention to assist …

Leave a Reply

Your email address will not be published. Required fields are marked *